Cancellation
Buyers may cancel orders for 'in-stock' items at any time prior to items being loaded for delivery. In this case no charge will be made and a full refund of any payments will be made.

For items normally held in-stock, buyers may also cancel orders within 30 days after delivery, provided that the goods are returned unused and undamaged with any original packing in tact. In these circumstance's buyers must obtain a Returns Authorisation No. from ardosiastone.co.uk in advance of the return.

Orders cancelled within 30 days after delivery, or after items have been loaded for delivery, will receive a refund of the purchase price of the item(s) but excluding any delivery charges. It is the buyers responsibility to return all cancelled items at their cost and to ensure that items are suitably packed and protected during transport. Refunds will not be given for items returned damaged. Alternatively ardosiastone.co.uk will arrange collection of the items from the buyer subject to the prepayment of a collection charge to reflect the full costs of collection from the buyers location.

Items made specially to order are NOT refundable unless damaged or faulty and payment must be made in full.


Damaged Goods
It is the buyers responsibility to thoroughly check all items after delivery. Any claims for missing, damaged or incorrectly delivered items must be made within 3 days of delivery. ardosiastone.co.uk will replace any missing, damaged or incorrectly delivered items at its expense. Alternatively where replacement items are not readily available, ardosiastone.co.uk may at its discretion agree to cancel the order and provide the buyer with a full refund including any initial delivery charges.